Refund & Cancellation Policy

Definitions

For the purposes of this Policy:

Company, Hunar Station, We, Us, or Our means Hunar Station.

Course means any live Course, training program, workshop, batch, digital learning program, or other educational service offered by Hunar Station.

Learner, Student, You, or Your means the individual purchasing or enrolling in a Course.

Course Start Date means the officially communicated date on which the first scheduled class, session, or substantial Course delivery begins.

Payment means an amount successfully paid to Hunar Station through an authorized payment method.

General Refund Policy

Because Hunar Station primarily provides digital educational services and live training, refund eligibility depends on:

• When the refund request is submitted
• Whether the Course has started
• Whether substantial Course access or learning material has already been provided
• The reason for the request
• Whether the payment was duplicated or technically unsuccessful
• Whether Hunar Station is able to deliver the purchased Course

Refunds are not automatically available merely because a Student changes their mind after beginning or accessing the Course.

Refund Before Course Start

A Student may request cancellation and a refund if:

1. The refund request is submitted within 7 calendar days of the original payment, and

2. The Course has not yet started, and

3. The Student has not received or substantially accessed paid Course materials or services.

If all applicable conditions are satisfied, Hunar Station may approve a refund of the eligible Course fee.

Any applicable non-refundable charges imposed by third-party providers, if legally permitted and clearly applicable, may be excluded from the refunded amount.

Refund After Course Start

Once the Course has started, the Course fee will generally be non-refundable.

This includes situations where the Student:

• Attends or accesses the first live class
• Receives substantial Course access
• Begins using the learner portal for the purchased Course
• Accesses paid Course recordings or learning materials
• Downloads Course resources
• Attempts Course quizzes or assignments
• Stops attending classes voluntarily
• Changes their personal schedule
• Decides that they no longer wish to continue the Course
• Is unable to attend because of personal commitments
• Changes their career or learning plans

Purchasing a Course reserves resources, access, and potentially a limited seat in a live batch. Therefore, refund requests made after Course delivery has substantially begun may be declined.

Course Cancellation by Hunar Station

If Hunar Station cancels a Course before meaningful Course delivery and does not provide a reasonable alternative, affected Students will generally be offered one of the following:

• Transfer to another available batch, or
• Transfer to an equivalent Course where mutually agreed, or
• A refund of the eligible Course fee

The Student may choose from the options made available for the affected Course.

Course Rescheduling by Hunar Station

A change in Course schedule, instructor, class timing, or batch start date does not automatically constitute a Course cancellation.

If reasonably necessary, Hunar Station may:

• Reschedule a class
• Change a class date or timing
• Replace an unavailable instructor with a suitable instructor
• Move a Student to another suitable batch
• Provide an alternative session
• Provide a recording or replacement session where appropriate

If Hunar Station makes a material change that prevents Us from substantially providing the purchased Course and no reasonable alternative is available, We may consider a refund request on a case-by-case basis.

Student-Initiated Cancellation

A Student may request cancellation by contacting Hunar Station using the official contact details provided in this Policy.

Cancellation requests should include:

• Student's full name
• Registered phone number
• Registered email address, if applicable
• Course name
• Payment date
• Payment amount
• Transaction or payment ID
• Reason for cancellation

Submitting a cancellation request does not itself guarantee a refund.

Refund eligibility will be determined according to this Policy.

Batch Transfer Requests

Where reasonably possible, instead of requesting a refund, a Student may request transfer to a future available batch.

Batch transfers are:

• Subject to seat availability
• Subject to approval by Hunar Station
• Not guaranteed
• Normally permitted only where reasonable circumstances exist

Hunar Station may limit the number of batch transfers available to a Student.

A batch transfer does not restart any original refund eligibility period.

Duplicate Payments

If a Student is accidentally charged more than once for the same Course transaction, the duplicate amount will be eligible for refund after verification.

The Student should contact Us and provide:

• Transaction IDs
• Payment screenshots or receipts, if available
• Registered phone number
• Course name

Once verified, the duplicate payment will be processed for refund through an appropriate payment method.

Failed or Pending Transactions

In some cases, a payment may be deducted from a Student's bank account even though the transaction appears as:

• Failed
• Pending
• Unsuccessful
• Incomplete

Such transactions may be automatically reversed by the bank, UPI provider, card network, or payment gateway.

If a payment remains unresolved, You should contact Us with the relevant transaction details.

Hunar Station may verify the payment status with the payment provider before taking further action.

A failed payment that has not been received by Hunar Station is not treated as a completed Course purchase.

Razorpay Payments

Hunar Station may use Razorpay to process online payments and refunds.

Where the original Payment was processed through Razorpay, approved refunds will normally be initiated to the same payment method used for the original transaction, subject to the capabilities and policies of the payment provider.

Hunar Station does not control the internal processing times of:

• Banks
• UPI providers
• Card networks
• Razorpay
• Other financial institutions

Refund Processing Timeline

Once a refund request has been reviewed and approved by Hunar Station, We will normally initiate the refund within:

5–7 business days

After We initiate the refund, Your bank, card issuer, UPI provider, or payment service may require additional time to reflect the amount in Your account.

Therefore, the total time required for the refund to appear may vary depending on the payment method and financial institution.

Refund Destination

Where technically possible, refunds will be sent to the same payment method used for the original transaction.

For example:

• UPI payment → original UPI-linked payment route
• Card payment → original card/payment instrument
• Other supported online method → original supported payment method

We will not normally process a refund to an unrelated third-party bank account or payment instrument.

Promotional and Discounted Courses

Courses purchased using:

• Promotional discounts
• Coupons
• Early-bird offers
• Limited-time offers
• Special campaign pricing

remain subject to this Refund & Cancellation Policy unless a specific offer expressly states different refund terms.

If a refund is approved, the refund will be calculated based on the amount actually paid by the Student, not the Course's regular or advertised non-discounted price.

Instalments or Partial Payments

If a Course permits partial payments or instalments, all payments made toward that Course remain subject to this Policy.

Failure to pay a remaining instalment may result in:

• Suspension of Course access
• Restriction of learner portal access
• Removal from future classes
• Cancellation of enrollment

unless another arrangement is agreed with Hunar Station.

Amounts already paid are not automatically refundable merely because the Student chooses not to complete remaining instalments.

No Refund for Non-Attendance

Failure to attend live classes does not automatically qualify a Student for a refund.

This includes absence because of:

• Personal commitments
• Work schedules
• Travel
• Examinations
• Internet issues on the Student's side
• Device problems
• Forgotten class timings
• Failure to check communicated schedules
• Change of interest

Where recordings or alternative sessions are provided, their availability will depend on the applicable Course.

Technical Issues

If You experience a technical problem with the Hunar Station Website or learner portal, You should contact Us so that We have a reasonable opportunity to investigate and resolve the issue.

A temporary technical issue does not automatically qualify for a refund.

If Hunar Station is permanently unable to provide a substantial paid service because of a technical problem under Our reasonable control and We cannot provide a suitable alternative, We may offer:

• An extension
• Alternative access
• Batch transfer
• Replacement service
• Refund

depending on the circumstances.

Third-Party Tools

Some Courses may involve third-party tools or services.

Hunar Station is not responsible for refunding Course fees solely because:

• A third-party platform changes its pricing
• A third-party service changes its features
• A third-party account is restricted
• A third-party tool becomes unavailable
• The Student's third-party account does not qualify for a feature
• A third-party platform changes its policies

where Hunar Station remains reasonably capable of delivering the educational Course.

Results and Earnings

A refund will not be provided solely because a Student does not achieve:

• A particular income
• Employment
• Freelance work
• Business revenue
• Client acquisition
• Advertising results
• Social-media growth
• Search rankings
• Any particular commercial or professional outcome

Hunar Station provides education and training but does not guarantee specific financial, employment, or business results.

Misconduct and Policy Violations

A Student may lose access to a Course for serious violations of Our Terms & Conditions, including:

• Unauthorized sharing of paid Course content
• Sharing learner login credentials
• Piracy
• Fraud
• Abusive behavior
• Harassment
• Illegal activity
• Attempting to compromise Hunar Station systems
• Other serious violations

Where Course access is terminated because of a Student's serious breach of Our Terms, payments already made will generally not be refundable, subject to applicable law.

Chargebacks and Payment Disputes

If You believe there is a genuine payment problem, We encourage You to contact Hunar Station first so that We can investigate and attempt to resolve the issue.

When contacting Us about a disputed transaction, please provide:

• Transaction date
• Amount
• Transaction ID
• Course name
• Description of the issue

Nothing in this Policy limits any rights available to You under applicable law or through Your payment provider.

Physical Returns

Hunar Station primarily sells digital educational services.

Therefore, there is normally no physical product to return.

If Hunar Station introduces a physical product in the future, separate return or replacement terms may apply to that product and will be communicated appropriately.

How to Request a Refund or Cancellation

To request an eligible refund or cancellation, contact:

Hunar Station

Website: https://www.hunarstation.com/

Email: hunarstation@gmail.com

Location: Haryana, India

Please provide sufficient transaction and enrollment information so We can identify and review Your request.

Review of Refund Requests

Refund requests may require verification of:

• Payment status
• Payment date
• Course start date
• Course access
• Learner portal activity
• Class attendance
• Materials already provided
• Reason for cancellation
• Duplicate transaction status
• Other relevant circumstances

We will make reasonable efforts to review legitimate requests fairly and according to this Policy.

Changes to This Policy

Hunar Station may update this Refund & Cancellation Policy from time to time.

Changes may be made because of:

• Changes to Our Courses
• Changes to payment systems
• Operational requirements
• Legal or regulatory requirements
• Changes to Our business model

The latest version will be published on Our Website with an updated "Last updated" date.

The refund terms applicable to a particular transaction will generally be the terms communicated or applicable when that transaction was completed, subject to applicable law.

Applicable Law

This Policy is governed by applicable laws of India.

Nothing in this Policy is intended to remove or restrict any mandatory consumer right or other right that cannot lawfully be excluded.

Contact Us

If You have questions regarding this Refund & Cancellation Policy, contact:

Hunar Station

Website: https://www.hunarstation.com/

Email: hunarstation@gmail.com

Location: Haryana, India

Acknowledgement

By purchasing or enrolling in a Hunar Station Course, You acknowledge that You have read and understood this Refund & Cancellation Policy and agree to its terms.

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